Woman claims Delta lost her dog at Atlanta airport while she was traveling internationally

By Madeline Montgomery

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    ATLANTA, Georgia (WANF) — A woman says Delta lost her dog at Hartsfield-Jackson Atlanta International Airport during an international flight from the Dominican Republic.

“I rescued her from the streets. I’ve had her since she’s been one month old,” said Paula Rodriguez.

Forget man’s best friend. Maia is Rodriguez’s baby. That’s why she decided to take her on the long journey from Santo Domingo in the Dominican Republic to San Francisco, California. But there was more than minor turbulence in Paula’s plans when she went through customs in Atlanta.

“They told me very kindly, ‘We’re so sorry but you don’t meet the requirements to enter the U.S., you’ve been denied entry, and you need to be sent back home to Santo Domingo,’” said Rodriguez. “They told me, ‘You’re going to have to sleep in a detention center and your dog can’t come with you.’”

The next morning, last Saturday, Paula was ready to board her flight, but her precious cargo wasn’t there. And the airline she flew with, Delta, didn’t have answers.

“I was like, ‘I’m sorry, I can’t get on this plane, I don’t know where my dog is,’” said Rodriguez. “I was crying, I had panic attacks on the plane, I had to get on the plane because the U.S. Border Control told me, ‘Hey, we can’t have you here by law in this airport for more than 24 hours.’”

When Paula got back to the DR, Delta still didn’t have an update on where Maia was.

“I started making calls, I started making claims, nobody knew where she was,” said Rodriguez.

Paula finally heard back Monday from a Delta representative in the Dominican.

“He tells me, ‘Your dog, she broke out her kennel, and she has been missing since Saturday,’” said Rodriguez. “After that, Delta hasn’t called me once or emailed me about the whereabouts of my dog.”

Paula is turning to the power of social media to get help from abroad to find her Maia.

“She’s been missing for more than 72 hours in the biggest airport in the United States. Without food, without water, she must be scared,” said Rodriguez.

Atlanta News First reached out to the airport and to Delta Airlines about their search efforts for Maia.

“ATL’s operations teams conduct runway and airfield inspections throughout the day. At this time they have not encountered the dog, but will continue to remain vigilant should she appear. If she is seen, ATL’s staff will attempt to capture her and return her to the airline and her owner,” said Andrew Gobeil, the senior director of communications for the airport.

“Delta teams have been working to locate and reunite this pet with the customer and we remain in touch with the customer to provide updates. Delta people feel deeply concerned for the customer and the dog and we’re committed to ongoing search efforts, working closely with the City of Atlanta Department of Aviation and other stakeholders,” said Drake Casteneda, a communications representative for Delta.

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