The Idaho Transportation Department will provide citizens with licenses that expire in November and December an option to renew driver’s licenses and identification cards by mail.
ITD has decided to do this in an effort to alleviate long lines in county Division of Motor Vehicle driver’s licensing offices.
The DMV will send all citizens with licenses expiring in November and December a form so they can opt to renew by mail, instead of going to physical offices.
Mail-in renewals also will be available in county offices that process and provide driver’s license services.
There are some specifics associated with the mail-in driver’s license renewal process. Some highlights include:
Only licenses that expire in November and December 2018 are available for mail-in renewal. The Star Card, Idaho’s Real ID, will NOT be available by mail. Citizens seeking the Star Card must present required documents in person at DMV offices to meet federal requirements. For a full list of items that are accepted to obtain the Star Card visit, itd.idaho.gov/starcard. Commercial Driver’s License (CDL) holders cannot renew by mail.
ITD will track the number of mail-in renewals and work with the Idaho Sheriffs’ Association to decide whether or not there’s a need to extend this process past the end of the year.
“This system failure has at no time been the responsibility or fault of our County Sheriffs and their staff, said Idaho Sheriffs Association President Kieran Donahue. “The combination of vendor software failures and upgrades to other software have not been able to achieve what either the Sheriffs or ITD would have expected for a system which supplies such vital service to the citizens of the state. We are hopeful the mail-in renewal process will help take some pressure off the system and our citizens while the state works on remedying the situation by exploring other long-term solutions.”
Officials say since an ITD interim solution was implemented after that multi-day outage, the system is stable.
Transaction times, however, have been slower, contributing to longer lines in some offices.
ITD, the Sheriffs’ Association and Governor C.L. “Butch” Otter’s office are working closely in partnership with each other on permanent, long-term solutions to DMV licensing issues.