Sparklight customers experience internet outage
IDAHO FALLS, Idaho (KIFI) - Sparklight customers have been without internet services for most of the day.
The company posted on Twitter they're "experiencing a technical issue that is impacting the ability for customers to reach us by phone and access their online customer account."
We are currently experiencing a technical issue that is impacting the ability for customers to reach us by phone and access their online customer account. We apologize for any inconvenience and appreciate your patience as we work to get this resolved as quickly as possible. (1/2)
— Sparklight (@sparklightcares) July 13, 2021
The outage was reported across several states, including Idaho.
They reported internet service started coming back online late this afternoon.
They suggest if you have slow or no service to reboot your modems.
Technicians continue working diligently to restore internet services to all customers as quickly as possible. Customers whose services are down or are experiencing slow internet speeds are encouraged to reboot their modems. We again thank you for your continued patience.
— Sparklight (@sparklightcares) July 13, 2021
It's unknown what caused the outage.
