UPDATE (2/26/18 7:20 p.m.) The following is a statement by the Director of Marketing for Silver Star Communications Eric Gewiss explaining 911 service will not be disrupted during upcoming upgrades to the system.
“In an ongoing effort to stay up to date with software revisions, and hardware updates, Silver Star Communications is required to conduct a number of maintenance activities that can take our customers out of service for a short period. An upcoming event scheduled for the Driggs, I.D. area in which we had incorrectly informed Teton County of a 911 service interruption. Upon further investigation of the dedicated 911 trunks, and how they are delivered to the PSAP, we can confirm now that this service will not be affected, and notifications that were sent out by them on contingency plans will not be required. We are working directly with Teton County to remedy this situation.”
Silverstar Communications plans to make some major upgrades to equipment that will affect all voice, data and other special circuits in the Teton Valley area beginning at 1 a.m. Thursday.
The Teton County Sheriff’s Office said the work may make it impossible to contact 911 services to report emergencies.
Those unable to contact 911 may contact law enforcement directly.
In the Driggs area, use the intercom at the front or back entrances to the Sheriff’s Office at 230 N. Main Street, the Tetonia Fire Station at 95 Perry Ave. in Tetonia and the Victor Fire Station at 60 Elm St. in Victor.
The Sheriff is also partnering with Teton County Fire and Rescue and local ARES (Amateur Radio Emergency Service) group to help the public report any emergencies. They will be stationed at the Tetonia and Victor fire stations to help get information to the Sheriff’s office.
Silverstar did not indicate how long the work would take, except to promise they would perform the necessary upgrades and restore 911 service as soon as possible.